We've listed a number of commonly asked questions below to help answer yours. If your question isn't in the list or you'd like more information, please feel free to contact us by email, or call us today at (613) 342-8800. We are happy to talk to you!
- What do you do?
We remove junk and unwanted materials/items from residential and commercial
properties. Our rates include all labour, loading of the materials from anywhere
on your property, clean up and all disposal/recycling fees.
- What type of things do you remove?
We will remove almost anything provided it can be lifted by two people and is not
hazardous. Examples include:
Furniture - Couch, sofa-bed, mattress, armchair, cupboard, filing cabinets
Appliances - fridge, freezer, washer dryer, computer, stereo, printer, TV, fax
Cellar, loft & garage - boxes, books, kitchenware, tools, clothes, fireplace, lawn
Garden refuse - branches, grass, leaves, soil, dirt, sod, compost, turf
Wood - fencing, firewood, lumber, plywood,shed, gate
Construction / demolition - plaster, drywall, broken patio, pallet, crate, glass,
Roofing / Flooring - tiles, asphalt, carpet, wood, flooring
We can not remove Hazardous Materials, including paint, chemicals, solvents,
motor oils, asbestos, propane tanks, creosote (railway ties), biological or medical
Please call us if you have questions or require further clarification. If you have
materials that we cannot accept we will do our very best to assist you with finding
an alternative/environmentally sound solution.
- Why can't you take hazardous materials?
We are not licensed or insured to carry hazardous materials. Call your local
recycling or waste management hotline for further assistance.
- Are you insured?
Yes. Our trucks and labourers are fully licensed and insured in case of accidental
damage or injury. We are also licensed by the Ministry of Environment to haul
away household and commercial junk.
- Does Goodbye Junk recycle and donate?
Yes. We donate any reusable furniture, electronics, clothing and home wares to
local charities as much as possible.
- How do you charge?
In general we charge by volume in terms of how much space your junk takes up
in our truck. However, if you are wishing to dispose of heavier materials such as
concrete or plaster surcharges would apply as we need to account for the
additional disposal fees.
- Why can't you give me an exact price over the phone?
Our rates are based on the amount and type of junk being removed. Until we see
what is to be removed, we can't provide you with an exact price. Once on-site,
simply indicate what you would like us to remove and we will provide you with a
no-obligation free estimate. If you're pleased with the quote we come prepared to
begin the job right away!
- How much notice do you require?
In most instances we can be out to your location within a 24-48 hour time frame.
If you are looking to get your junk removed on a specific day and time please call
us in advance to schedule ahead.
- Why are appointments booked in two-hour windows?
To allow for unforeseen circumstances, such as traffic or jobs that were larger
than expected, appointments are booked in two-hour slots. The truck team will
call 15 to 30 minutes before arrival to let you know exactly when they are on their
- Do I have to be at the property to have the job done?
Not always. Provided we can access your materials and have a solid
understanding as to what needs to be removed, we will call you once on site with
an exact quote. If you have us proceed we'll process your credit card remotely
upon completion. A copy of the invoice and receipt will be emailed to you.
- How big is your truck?
Our truck holds up to 12 cu yards or 325 cubic feet measuring 10 ft. (L) x 6.5 ft.
(W) x 5 ft. (H).
- What equipment does your junk truck come with?
Aside from the two strong labourers our trucks come equipped with disposal bins,
dolly, garbage bags and various small tools to ensure that your junk is removed
in a safe and timely manner.
- As far as my flooring and walls are concerned - do I need to
In cases where we are removing junk from inside your home or business we're
extra careful to ensure that no damage occurs to your walls and floors. For your
peace of mind and ours we are fully insured in case of accidental damage or
- What do you do with the junk?
As much of the material removed from homes and businesses as possible is
donated to either a local charity or recycled. The remaining material is disposed
of at a landfill or transfer station for further processing.
- Where is your company located?
We are locally owned and operated out of Maitland Ontario, between Prescott
- Why use your service instead of a disposal bin?
We do all the loading and clean up for you and our charges reflect only the
volume of junk we remove. In most instances, when you rent a bin you have to
pay for the entire volume, regardless of how much space you utilize. In many
cases, others will throw junk into your bin leaving you with cost of disposal. In
most cases our prices remain competitive with disposal bins - and provide all